FAQ

Yes — always. 
Every Witchwood formula is vegan, cruelty-free, and paraben-free, created with respect for both your skin and the planet.

Our products are designed for daily use and suit even sensitive or reactive skin.

Yes. Our philosophy is slow beauty: skincare rooted in nature, guided by science.
We use plant-based, clean ingredients and avoid harsh chemicals, fillers, or artificial dyes. Each product is dermatologically tested, EU-certified, and guided by both science and nature.

We’re proudly rooted in Northern Europe — inspired by Baltic nature and crafted in collaboration with trusted European laboratories that share our values of quality, transparency, and respect for the Earth.
Each formula is gentle, effective, and aligned with your skin’s natural rhythm — created using traceable, EU-certified ingredients. 

We don’t keep large stockpiles — each batch is made fresh to ensure quality and 

minimize waste. This way, your skincare reaches you balanced, fresh, and at its most effective state. 🌿

Our products are freshly made and shipped directly from our partner warehouse in Europe.

Processing time: 1–3 business days
Delivery within the EU: 3–7 business days
Outside the EU (including the UK): please allow 5–10 business days

You’ll receive a tracking link as soon as your order leaves the lab. ✨

Yes — we offer free standard shipping on all orders over€75.
For smaller orders, standard delivery costs€7.95, and express shipping is available for€15.95.
Free express delivery applies to orders over€150.

Currently, we ship across Europe and the United Kingdom.
We’re expanding soon — subscribe to our newsletter to be the first to know when global shipping opens (and maybe receive a little gift when it does). 

Each Witchwood product is freshly made after your order.
For this reason, we can only accept returns for damaged or faulty items — but if something feels off, please contact us and we’ll make it right.

📧 info@witchwoodofficial.com

Include your order number and a short note — we’ll respond within 24 hours (Mon–Sat). 

You can reach us anytime at info@witchwoodofficial.com.

We usually reply within 24 hours (Mon–Fri, 9:00–18:00 CET, Sat. 10:00-14:00 CET).
We’re always happy to help — kindness and clarity are part of our ritual too. 🌿

We’re always open to connecting with creators, retailers, and beauty professionals who share our values. Reach out to us at info@witchwoodofficial.com , let’s create something magical together! 

We accept all major cards (Visa, MasterCard, Maestro, Apple Pay, Google Pay), PayPal, and other local payment options available in your region.
All payments are handled securely through our trusted partners.